Tkdesk

Tkdesk

Tkdesk is an open-source helpdesk and IT ticketing system. It allows companies to track, prioritize, and solve customer support tickets and internal IT requests. Key features include ticket management, SLA tracking, knowledge base, asset management, and more.
Business & Commerce Customer Support
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helpdesk ticketing it-support knowledge-base
Tkdesk alternatives ➤

Tkdesk: Open-Source Helpdesk & IT Ticketing System

Tkdesk is an open-source helpdesk and IT ticketing system. It allows companies to track, prioritize, and solve customer support tickets and internal IT requests. Key features include ticket management, SLA tracking, knowledge base, asset management, and more.

What is Tkdesk?

Tkdesk is an open source helpdesk and IT ticketing application designed for internal and external support teams. It provides a simple yet powerful platform to track, manage, and solve support tickets from customers and employees.

Some key features and benefits of Tkdesk include:

  • Intuitive web-based interface for ticket submission via email, web portal, or API
  • Custom ticket fields and workflows to match internal processes
  • SLA tracking and reporting to ensure support teams meet response time goals
  • Ticket assignment, notifications, comments, attachments, and audit log
  • Knowledge base to document common issues and solutions
  • User and organization management with roles and permissions
  • Multi-brand support to manage different business units
  • Asset management to track inventory details
  • Powerful search, filters, and reporting to analyze trends
  • Email piping for creating tickets via email
  • REST API and webhooks for integration with other tools
  • Self-hosted on your own Linux server or cloud infrastructure

With its flexibility and focus on usability, Tkdesk is well suited for IT teams, managed service providers, and organizations needing to streamline their customer and internal support.

Tkdesk Features

Features

  1. Ticket management
  2. SLA tracking
  3. Knowledge base
  4. Asset management

Pricing

  • Open Source

Pros

Open source

Customizable

Good for small teams

Cons

Limited reporting

No mobile app

Steep learning curve

Official Links

Official Website
https://tkdesk.sourceforge.net/

The Best Tkdesk Alternatives

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