What is WhatsHelp?
WhatsHelp is a software designed specifically for customer service and support over WhatsApp. Companies can use WhatsHelp to have real-time messaging conversations with customers, receive and quickly respond to incoming queries, build chatbots to automate responses, collect feedback, and analyze conversations to gain insights.
Key features of WhatsHelp include:
- Omnichannel support - Talk to customers over WhatsApp as well as other channels like Messaging, Instagram, SMS and Email from one unified inbox.
- Smart Automation - Automate conversations using chatbots and improve response speed and accuracy.
- Team Collaboration - Collaborative features to assign messages to the right agents.
- Rich Messaging - Send multimedia content like images, documents and videos during conversations.
- Conversation Analytics - In-depth analytics to evaluate conversation metrics like first response time, resolution times, sentiment analysis and popular topics.
- Flexible Pricing - Usage based pricing options to suit businesses of all sizes.
By bringing conversations with customers onto WhatsApp, a platform used by over 2 billion people worldwide, WhatsHelp helps improve customer satisfaction and provides brands and business a competitive advantage.