WhatsHelp

WhatsHelp: Customer Service Software on WhatsApp

WhatsHelp is a customer service and support software that allows companies to interact with customers over WhatsApp. It enables companies to have conversations with customers, receive and respond to messages, create automated chat flows, and analyze conversations for product and service feedback.

What is WhatsHelp?

WhatsHelp is a software designed specifically for customer service and support over WhatsApp. Companies can use WhatsHelp to have real-time messaging conversations with customers, receive and quickly respond to incoming queries, build chatbots to automate responses, collect feedback, and analyze conversations to gain insights.

Key features of WhatsHelp include:

• Omnichannel support - Talk to customers over WhatsApp as well as other channels like Messaging, Instagram, SMS and Email from one unified inbox.
• Smart Automation - Automate conversations using chatbots and improve response speed and accuracy.
• Team Collaboration - Collaborative features to assign messages to the right agents.
• Rich Messaging - Send multimedia content like images, documents and videos during conversations.
• Conversation Analytics - In-depth analytics to evaluate conversation metrics like first response time, resolution times, sentiment analysis and popular topics.
• Flexible Pricing - Usage based pricing options to suit businesses of all sizes.

By bringing conversations with customers onto WhatsApp, a platform used by over 2 billion people worldwide, WhatsHelp helps improve customer satisfaction and provides brands and business a competitive advantage.

WhatsHelp Features

Official Links