What is Zoho Connect?
Zoho Connect is a cloud-based customer service and support software designed for companies of all sizes. It consolidates all customer conversations and interactions across multiple channels into a single pane of glass, enabling companies to provide exceptional customer experiences.
Key features of Zoho Connect include:
- Multi-channel support across email, live chat, social media, self-service portal and phone
- Shared team inbox to collaborate on customer queries
- Ticket management system to track and resolve customer issues efficiently
- Knowledge base to document solutions to common questions
- Community forums for customers to find answers and help each other
- Interactive Voice Response (IVR) tools to route and respond to high call volumes
- Customer analytics and reports to gain insights across channels
- Integration capabilities with other apps through Zapier and Zoho Flow
- Mobile apps so support agents can respond from anywhere
Overall, Zoho Connect enables personalized, seamless customer experiences across touchpoints, helping companies boost CSAT, agent productivity and brand loyalty.
Milo, Noodle Intranet Software, AvePoint, PeopleStrong Alt, Refinder, Heello, tibbr, flying dog Enterprise Social Network, teamstinct.com, swabr, Socialcast, Lament, BizzMine, Joincube are some alternatives to Zoho Connect.