Zoho Connect
Zoho Connect is a customer support and help desk software that allows companies to provide customer service across multiple channels like email, live chat, social media and phone. It includes features like ticketing, knowledge base, community forums and analytics.
Zoho Connect: Customer Support and Help Desk Software
Customer support and help desk software for multiple channels, featuring ticketing, knowledge base, community forums, and analytics
What is Zoho Connect?
Zoho Connect is a cloud-based customer service and support software designed for companies of all sizes. It consolidates all customer conversations and interactions across multiple channels into a single pane of glass, enabling companies to provide exceptional customer experiences.
Key features of Zoho Connect include:
- Multi-channel support across email, live chat, social media, self-service portal and phone
- Shared team inbox to collaborate on customer queries
- Ticket management system to track and resolve customer issues efficiently
- Knowledge base to document solutions to common questions
- Community forums for customers to find answers and help each other
- Interactive Voice Response (IVR) tools to route and respond to high call volumes
- Customer analytics and reports to gain insights across channels
- Integration capabilities with other apps through Zapier and Zoho Flow
- Mobile apps so support agents can respond from anywhere
Overall, Zoho Connect enables personalized, seamless customer experiences across touchpoints, helping companies boost CSAT, agent productivity and brand loyalty.
Zoho Connect Features
Features
- Omnichannel customer support (email, chat, social media, phone)
- Ticketing system
- Knowledge base
- Community forums
- Analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Integrates with other Zoho products
Customizable interface
Good customer support
Affordable pricing options
Cons
Limited customization options for advanced users
Can be complex for small businesses
Mobile app has limited functionality
Official Links
Reviews & Ratings
Login to ReviewThe Best Zoho Connect Alternatives
View all Zoho Connect alternatives with detailed comparison →
Top Business & Commerce and Customer Service & Support and other similar apps like Zoho Connect
Here are some alternatives to Zoho Connect:
Suggest an alternative ❐
Milo
Milo is an open-source business intelligence and data visualization platform used by organizations to visually analyze their data for better insights and decision making. It provides a broad range of capabilities for business users, analysts and IT developers.Some key features and capabilities of Milo include:Interactive dashboards with advanced visualizations like...
Noodle Intranet Software
Noodle is an intranet software designed to improve communication, collaboration, and productivity within organizations. As an all-in-one solution, Noodle brings together many essential tools that employees need on a daily basis.Key features of Noodle Intranet Software include:Company news feeds and notifications to keep all employees aware of important updatesTeam collaboration...
AvePoint
AvePoint is a software company founded in 2001 that provides solutions aimed at SharePoint, Office 365, and Dynamics platforms. Their products and services are focused on helping organizations with backup and recovery, content migration, infrastructure management, compliance, and workflow automation.For SharePoint on-premises and SharePoint Online in Office 365, AvePoint offers...
PeopleStrong Alt
PeopleStrong Alt is a comprehensive human resources management software designed for enterprises of all sizes. It aims to digitize and automate key HR processes.Some key features of PeopleStrong Alt include:Recruitment & Onboarding - It allows creating job openings, sourcing candidates, conducting interviews, making offers, background checks, digitizing employee records and...
Refinder
Refinder is a feature-rich research and reference management software designed to help students, academics and professionals organize their research. With Refinder you can:Search and import references from academic databases, Google Scholar, university catalogs and moreOrganize references using folders, tags and custom fieldsAnnotate PDFs and highlight important informationGenerate accurate bibliographies and...
Heello
Heello is a free, all-in-one communication and collaboration platform designed for teams and organizations. It brings together chat, audio/video conferencing, file sharing, task and project management, calendars and more into one easy-to-use application.With Heello, teams can chat and communicate in real-time via group messaging, voice calls and video calls. It...
Tibbr
Tibbr is an enterprise social networking and collaboration platform used by companies to improve communication, knowledge sharing, and productivity. It has a similar look and feel to popular consumer social networks like Facebook or LinkedIn, but with features tailored specifically for the workplace.Key features of Tibbr include:User profiles - Employees...
Flying dog Enterprise Social Network
flying dog is an enterprise social networking software designed to promote communication, collaboration, and knowledge sharing within organizations. As a feature-rich platform, flying dog helps connect employees across multiple locations and departments through various tools and capabilities.At the core of flying dog is user profiles that allow employees to showcase...
Teamstinct.com
Teamstinct is an online project management and team collaboration tool designed for agile teams. It provides a variety of features to help teams plan, track, and manage work more effectively.Key features of Teamstinct include:Kanban boards for visualizing work and workflowRoadmaps and release planningRetrospectives for continuous improvementStandups to improve team communicationCustomizable...
Swabr
Swabr is an open-source social media management and scheduling platform. It provides similar functionality as Buffer, allowing users to:Connect multiple social media accounts like Facebook, Twitter, LinkedIn, etc.Compose social media posts with rich text editingAdd images, videos and linksSchedule posts to be published at specific dates/times in the futureAnalyze post...
Socialcast
Socialcast is an enterprise social networking software application that helps facilitate collaboration and information sharing among employees within an organization. It provides a private social network that includes features like user profiles, status updates, microblogging, groups, file sharing, conversations through comments, notifications, and more. The goal is to help employees...
Lament
Lament is an open-source issue tracking and project management tool designed for software teams. It provides a single place to track all your bugs, tasks, features, support tickets, and more.With Lament, you can create custom ticket types with custom fields to match your team's unique workflow. For example, you can...
BizzMine
BizzMine is a business intelligence and analytics solution catered towards small and medium enterprises. It consolidates data from disparate sources like CSV files, databases, cloud apps, and more to provide users with a unified view of key business metrics.Some key features of BizzMine include:Interactive dashboards and reports providing visual analysis...
Joincube
Joincube is a customer data platform (CDP) designed to help businesses unify customer data from various sources and gain actionable insights. Key features of Joincube include:Data integration - Collects customer data from multiple channels like website, mobile apps, CRM, email campaigns etc. and connects it via a unified customer profile.Segmentation...
