Zoho Connect
Zoho Connect is a customer support and help desk software that allows companies to provide customer service across multiple channels like email, live chat, social media and phone. It includes features like ticketing, knowledge base, community forums and analytics.
help-desk
ticketing
knowledge-base
customer-service
customer-support
Zoho Connect: Customer Support and Help Desk Software
Customer support and help desk software for multiple channels, featuring ticketing, knowledge base, community forums, and analytics
What is Zoho Connect?
Zoho Connect is a cloud-based customer service and support software designed for companies of all sizes. It consolidates all customer conversations and interactions across multiple channels into a single pane of glass, enabling companies to provide exceptional customer experiences.
Key features of Zoho Connect include:
- Multi-channel support across email, live chat, social media, self-service portal and phone
- Shared team inbox to collaborate on customer queries
- Ticket management system to track and resolve customer issues efficiently
- Knowledge base to document solutions to common questions
- Community forums for customers to find answers and help each other
- Interactive Voice Response (IVR) tools to route and respond to high call volumes
- Customer analytics and reports to gain insights across channels
- Integration capabilities with other apps through Zapier and Zoho Flow
- Mobile apps so support agents can respond from anywhere
Overall, Zoho Connect enables personalized, seamless customer experiences across touchpoints, helping companies boost CSAT, agent productivity and brand loyalty.
Zoho Connect Features
Features
- Omnichannel customer support (email, chat, social media, phone)
- Ticketing system
- Knowledge base
- Community forums
- Analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Integrates with other Zoho products
Customizable interface
Good customer support
Affordable pricing options
Cons
Limited customization options for advanced users
Can be complex for small businesses
Mobile app has limited functionality
Official Links
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