Agent Sauce vs MangoCRM

Struggling to choose between Agent Sauce and MangoCRM? Both products offer unique advantages, making it a tough decision.

Agent Sauce is a Business & Commerce solution with tags like omnichannel, chat, email, social-media, customer-support.

It boasts features such as Omnichannel routing, Shared inbox, Knowledge base, Customer analytics and pros including Unified interface for customer engagement, Improved customer experience, Increased agent productivity, Actionable customer insights.

On the other hand, MangoCRM is a Business & Commerce product tagged with crm, sales, pipeline-management, lead-tracking.

Its standout features include Contact management, Lead and opportunity tracking, Sales pipeline management, Task and activity tracking, Email integration, Reporting and analytics, Customizable workflows, Mobile app for iOS and Android, and it shines with pros like Open source and free to use, Highly customizable to fit business needs, Intuitive and user-friendly interface, Integrates with various third-party apps, Robust set of features for small and medium businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Agent Sauce

Agent Sauce

Agent Sauce is a customer service software that allows companies to engage with customers across multiple channels like phone, email, chat, and social media from a unified interface. It has features like omnichannel routing, shared inbox, knowledge base, and customer analytics.

Categories:
Business & Commerce Customer Service
omnichannel chat email social-media customer-support

Agent Sauce Features

  1. Omnichannel routing
  2. Shared inbox
  3. Knowledge base
  4. Customer analytics

Pricing

  • Subscription-Based

Pros

Unified interface for customer engagement

Improved customer experience

Increased agent productivity

Actionable customer insights

Cons

Can be complex for small businesses

Requires training for agents

Integration with other tools can be tricky

Higher cost than basic helpdesk software

MangoCRM

MangoCRM

MangoCRM is an open source customer relationship management (CRM) software designed for small and medium businesses. It allows managing contacts, tracking leads, organizing sales pipelines, and more to optimize the sales process.

Categories:
Business & Commerce Crm
crm sales pipeline-management lead-tracking

MangoCRM Features

  1. Contact management
  2. Lead and opportunity tracking
  3. Sales pipeline management
  4. Task and activity tracking
  5. Email integration
  6. Reporting and analytics
  7. Customizable workflows
  8. Mobile app for iOS and Android

Pricing

  • Open Source

Pros

Open source and free to use

Highly customizable to fit business needs

Intuitive and user-friendly interface

Integrates with various third-party apps

Robust set of features for small and medium businesses

Cons

Limited customer support compared to commercial CRMs

Requires some technical expertise for setup and customization

May lack advanced features found in enterprise-level CRMs