Chatwoot vs Cloud Chat 3

Struggling to choose between Chatwoot and Cloud Chat 3? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, Cloud Chat 3 is a Social & Communications product tagged with cloud, chat, messaging, video-calling, screen-sharing, integrations.

Its standout features include Real-time messaging, Group chat rooms, Direct messaging, Video calling, Screen sharing, Integrations with business apps, and it shines with pros like Easy to use interface, Works across devices, Secure encrypted chats, Scales with business needs, Integrates with other tools.

Feature	Chatwoot	Cloud Chat 3
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Chatwoot

Description: Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Cloud Chat 3

Description: Cloud Chat 3 is a cloud-based business chat software that allows real-time communication between team members. It has features like group chat rooms, direct messaging, video calling, screen sharing, and integrations with business apps.

Key Features Comparison

Chatwoot Features

• Unlimited agents
• Canned responses
• Contact forms
• Real-time chat
• Team inbox
• Conversation tagging
• Chatbot integration
• Third-party integrations

Cloud Chat 3 Features

• Real-time messaging
• Group chat rooms
• Direct messaging
• Video calling
• Screen sharing
• Integrations with business apps

Pros & Cons Analysis

Chatwoot

Pros

• Open source
• Free for unlimited agents
• Customizable and extensible
• Self-hosted option available
• Good documentation
• Active development community

Cons

• Limited native integrations
• Can be resource intensive to self-host
• Mobile app needs improvement
• Steeper learning curve than some competitors

Cloud Chat 3

Pros

• Easy to use interface
• Works across devices
• Secure encrypted chats
• Scales with business needs
• Integrates with other tools

Cons

• Can get pricey for large teams
• Mobile app lacks some features
• No free version
• Video quality not the best

Pricing Comparison

Chatwoot

• Open Source
• Freemium

Cloud Chat 3

• Subscription-Based