Chatwoot vs Live Chat Suite

Struggling to choose between Chatwoot and Live Chat Suite? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, Live Chat Suite is a Social & Communications product tagged with live-chat, help-desk, customer-support, visitor-monitoring, realtime-communication.

Its standout features include Unlimited agents, Canned responses, Visitor monitoring, Integrations with popular apps, Real-time chat, Ticketing system, Chatbots, Visitor info gathering, File sharing, Customizable interface, and it shines with pros like Easy to use interface, Very affordable pricing, Good selection of features, Integrates with many tools, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors


Live Chat Suite

Live Chat Suite

Live Chat Suite is a live chat and help desk software that allows businesses to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integrations with popular apps.

Categories:
live-chat help-desk customer-support visitor-monitoring realtime-communication

Live Chat Suite Features

  1. Unlimited agents
  2. Canned responses
  3. Visitor monitoring
  4. Integrations with popular apps
  5. Real-time chat
  6. Ticketing system
  7. Chatbots
  8. Visitor info gathering
  9. File sharing
  10. Customizable interface

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Very affordable pricing

Good selection of features

Integrates with many tools

Good for small businesses

Cons

Lacks some advanced features

Mobile app could be better

Analytics could be more powerful

No video/voice chat