ClickDesk vs tawk.to

Struggling to choose between ClickDesk and tawk.to? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, tawk.to is a Online Services product tagged with chat, live-chat, customer-support.

Its standout features include Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations, and it shines with pros like Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

Feature	ClickDesk	tawk.to
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

tawk.to

Description: tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Key Features Comparison

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

tawk.to Features

• Real-time messaging
• Customizable widgets
• Visitor analytics
• Multi-agent support
• File sharing
• Canned responses
• Mobile app
• Third-party integrations

Pros & Cons Analysis

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

tawk.to

Pros

• Free basic plan
• Easy to set up
• No downloads required
• Customizable interface
• Good for small businesses

Cons

• Limited features in free version
• Can be slow at times
• No video/voice calling
• Limited customization in free plan

Pricing Comparison

ClickDesk

• Subscription-Based

tawk.to

• Freemium