Delighted vs Fresh Feedback

Struggling to choose between Delighted and Fresh Feedback? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, Fresh Feedback is a Business & Commerce product tagged with feedback, reviews, surveys, analytics, automation.

Its standout features include Review collection, NPS surveys, Powerful analytics, Workflow automation, Integration capabilities, and it shines with pros like Easy to use interface, Customizable surveys, Automated review collection, Sentiment analysis, Integration with popular apps.

Feature	Delighted	Fresh Feedback
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Fresh Feedback

Description: Fresh Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across multiple channels. It features review collection, NPS surveys, powerful analytics, workflow automation and integration capabilities.

Key Features Comparison

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Fresh Feedback Features

• Review collection
• NPS surveys
• Powerful analytics
• Workflow automation
• Integration capabilities

Pros & Cons Analysis

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Fresh Feedback

Pros

• Easy to use interface
• Customizable surveys
• Automated review collection
• Sentiment analysis
• Integration with popular apps

Cons

• Can be pricey for small businesses
• Limited custom branding
• No offline mode

Pricing Comparison

Delighted

• Subscription-Based

Fresh Feedback

• Subscription-Based