Delighted vs LimeSurvey

Struggling to choose between Delighted and LimeSurvey? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, LimeSurvey is a Online Services product tagged with survey, questionnaire, data-collection, open-source.

Its standout features include Questionnaire building with drag & drop interface, Support for different question types like single-choice, multiple-choice, arrays, matrices, etc, Skip logic and branching, Multiple language support, Customizable themes, Data export in multiple formats like CSV, Excel, SPSS, etc, Statistics and graphs for data analysis, Access control and permissions, Email notifications and reminders, and it shines with pros like Free and open source, Powerful and flexible survey building, Good documentation and active community support, Self-hosted - data stays with you, Feature-rich even in free version.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Delighted

Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Categories:
surveys customer-satisfaction net-promoter-score feedback analytics

Delighted Features

  1. Send NPS surveys via email & SMS
  2. Real-time dashboard to view NPS scores
  3. Automated workflows based on NPS responses
  4. Integration with CRM & support tools
  5. Segment customers & analyze NPS trends
  6. Custom branding & survey personalization
  7. API access to survey data & insights

Pricing

  • Subscription-Based

Pros

Simple and intuitive interface

Powerful segmentation and targeting

Automated follow-up on detractors

Easy to integrate with other tools

Great customer support

Affordable pricing

Cons

Limited customization of surveys

No advanced analytics or reporting

Slow loading times for large datasets

No offline survey options

Steep learning curve for setup


LimeSurvey

LimeSurvey

LimeSurvey is an open source online survey tool for building and publishing online surveys. It allows users to create simple to advanced surveys, add logic like branching, distribute via links, and analyze response data.

Categories:
survey questionnaire data-collection open-source

LimeSurvey Features

  1. Questionnaire building with drag & drop interface
  2. Support for different question types like single-choice, multiple-choice, arrays, matrices, etc
  3. Skip logic and branching
  4. Multiple language support
  5. Customizable themes
  6. Data export in multiple formats like CSV, Excel, SPSS, etc
  7. Statistics and graphs for data analysis
  8. Access control and permissions
  9. Email notifications and reminders

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Free and open source

Powerful and flexible survey building

Good documentation and active community support

Self-hosted - data stays with you

Feature-rich even in free version

Cons

Steep learning curve

Setting up and managing surveys requires technical skills

Limited free version lacks some advanced features

No native mobile app