Deskero vs osTicket

Struggling to choose between Deskero and osTicket? Both products offer unique advantages, making it a tough decision.

Deskero is a Business & Commerce solution with tags like kanban, agile, project-management, sprints.

It boasts features such as Kanban boards, Epics, Sprints, Assignments, Time tracking, Gantt charts, Resource management, Reporting, Integrations and pros including Intuitive interface, Great for agile teams, Flexible boards, Robust features, Affordable pricing.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	Deskero	osTicket
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Deskero

Description: Deskero is a project management software designed for agile teams. It provides features like kanban boards, epics, sprints, and assignments to manage projects.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

Deskero Features

• Kanban boards
• Epics
• Sprints
• Assignments
• Time tracking
• Gantt charts
• Resource management
• Reporting
• Integrations

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

Deskero

Pros

• Intuitive interface
• Great for agile teams
• Flexible boards
• Robust features
• Affordable pricing

Cons

• Steep learning curve
• Mobile app needs work
• Limitations for large teams
• Lacks advanced reporting

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

Deskero

• Freemium
• Subscription-Based

osTicket

• Open Source
• Free