DesktopServer vs osTicket

DesktopServer

Description: DesktopServer is an open source WAMP (Windows, Apache, MySQL and PHP) distribution that allows developers to run web server software on Windows desktops for testing purposes. It is free, easy to install and configure.

Type: software

Pricing: Open Source

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

DesktopServer Features

• Bundled with Apache, MySQL, PHP and other components required for web development
• Allows running a web server on Windows desktop for testing purposes
• Open source and free to download and use
• Easy to install and configure
• Supports running PHP applications locally
• Includes phpMyAdmin for MySQL database administration
• Allows choosing desired versions of Apache, PHP, MySQL etc during setup
• Portable installation allows running from USB drives
• Includes web-based DesktopServer control panel

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

DesktopServer

• Open Source

osTicket

• Open Source