DesktopServer vs Zendesk

DesktopServer

Description: DesktopServer is an open source WAMP (Windows, Apache, MySQL and PHP) distribution that allows developers to run web server software on Windows desktops for testing purposes. It is free, easy to install and configure.

Type: software

Pricing: Open Source

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

DesktopServer Features

• Bundled with Apache, MySQL, PHP and other components required for web development
• Allows running a web server on Windows desktop for testing purposes
• Open source and free to download and use
• Easy to install and configure
• Supports running PHP applications locally
• Includes phpMyAdmin for MySQL database administration
• Allows choosing desired versions of Apache, PHP, MySQL etc during setup
• Portable installation allows running from USB drives
• Includes web-based DesktopServer control panel

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

DesktopServer

• Open Source

Zendesk

• Paid