DokaCRM vs SugarCRM

Struggling to choose between DokaCRM and SugarCRM? Both products offer unique advantages, making it a tough decision.

DokaCRM is a Business & Commerce solution with tags like crm, sales, marketing, open-source.

It boasts features such as Contact Management, Lead Management, Opportunity Management, Activity Tracking, Email Integration, Reporting and Dashboards, Calendar, Custom Fields, Role-based Access Control and pros including Open source and free, User friendly interface, Customizable, Integrates with other apps, Good for small businesses.

On the other hand, SugarCRM is a Business & Commerce product tagged with crm, sales, marketing, support, customers, leads.

Its standout features include Contact Management, Lead Management, Opportunity Tracking, Sales Forecasting, Marketing Campaigns, Customer Support, Reporting and Dashboards, Customization and Integration, and it shines with pros like Open source and free, Highly customizable, Scales for large deployments, Third-party integrations, Mobile access.

Feature	DokaCRM	SugarCRM
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

DokaCRM

Description: DokaCRM is an open-source customer relationship management (CRM) software designed for small and medium-sized businesses. It provides sales, marketing, and customer service functionality in a user-friendly web-based interface.

SugarCRM

Description: SugarCRM is an open-source customer relationship management platform used by sales, marketing, and support teams to organize, track, and communicate with customers and leads. It includes features like contact management, opportunity tracking, reporting, and customization.

Key Features Comparison

DokaCRM Features

• Contact Management
• Lead Management
• Opportunity Management
• Activity Tracking
• Email Integration
• Reporting and Dashboards
• Calendar
• Custom Fields
• Role-based Access Control

SugarCRM Features

• Contact Management
• Lead Management
• Opportunity Tracking
• Sales Forecasting
• Marketing Campaigns
• Customer Support
• Reporting and Dashboards
• Customization and Integration

Pros & Cons Analysis

DokaCRM

Pros

• Open source and free
• User friendly interface
• Customizable
• Integrates with other apps
• Good for small businesses

Cons

• Limited features compared to paid CRMs
• Lacks some advanced functionality
• Can be slow with large databases
• Limited support options

SugarCRM

Pros

• Open source and free
• Highly customizable
• Scales for large deployments
• Third-party integrations
• Mobile access

Cons

• Steep learning curve
• Fragmented modules
• Limited native marketing automation
• Can be expensive for enterprise edition

Pricing Comparison

DokaCRM

• Open Source
• Free

SugarCRM

• Open Source
• Subscription-Based