Doosra vs Zammad

Doosra

Description: Doosra is an open-source alternative to Qualtrics for creating online surveys and collecting response data. It provides an easy-to-use survey builder with templates and logic options to create professional surveys. Doosra stores response data securely and allows data analysis and exports.

Type: software

Pricing: Open Source

Zammad

Description: Zammad is an open-source helpdesk and customer support system. It features ticket management, knowledge base, customer portal, and integrations with various other business systems. Zammad aims to provide an affordable alternative to expensive commercial systems with similar functionality.

Type: software

Pricing: Open Source

Doosra Features

• Survey builder with templates
• Logic options for branching surveys
• Secure storage of response data
• Data analysis and export options

Zammad Features

• Ticketing system for managing customer support requests
• Knowledge base for self-service help
• Customer portal for account management
• SLA and escalation management
• Reporting and analytics
• Email piping and POP3/IMAP import
• REST API and webhooks
• Multi-channel support (email, social media, chat, etc)
• Customizable workflows
• Role-based access control
• Multi-language support
• Integration with LDAP, SAML, CalDAV

Doosra

• Open Source

Zammad

• Open Source