Drift.com vs tawk.to

Struggling to choose between Drift.com and tawk.to? Both products offer unique advantages, making it a tough decision.

Drift.com is a Social & Communications solution with tags like conversational-marketing, sales, chatbot, email-marketing.

It boasts features such as Live Chat, Email Marketing Automation, Lead Scoring, Meeting Scheduling, Chatbots and pros including Easy to use interface, Integrates with other marketing tools, Helps convert website visitors into leads, Automates follow-up conversations.

On the other hand, tawk.to is a Online Services product tagged with chat, live-chat, customer-support.

Its standout features include Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations, and it shines with pros like Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Drift.com

Drift.com

Drift is a conversational marketing and sales platform that helps businesses connect with potential customers through live chat, email marketing automation, and AI-powered lead scoring.

Categories:
conversational-marketing sales chatbot email-marketing

Drift.com Features

  1. Live Chat
  2. Email Marketing Automation
  3. Lead Scoring
  4. Meeting Scheduling
  5. Chatbots

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Integrates with other marketing tools

Helps convert website visitors into leads

Automates follow-up conversations

Cons

Can be pricey for small businesses

Limited customization options

Chatbot functionality is basic


tawk.to

tawk.to

tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Categories:
chat live-chat customer-support

Tawk.to Features

  1. Real-time messaging
  2. Customizable widgets
  3. Visitor analytics
  4. Multi-agent support
  5. File sharing
  6. Canned responses
  7. Mobile app
  8. Third-party integrations

Pricing

  • Freemium

Pros

Free basic plan

Easy to set up

No downloads required

Customizable interface

Good for small businesses

Cons

Limited features in free version

Can be slow at times

No video/voice calling

Limited customization in free plan