Elastix vs Genesys

Struggling to choose between Elastix and Genesys? Both products offer unique advantages, making it a tough decision.

Elastix is a Network & Admin solution with tags like unified-communications, ip-pbx, voip, open-source.

It boasts features such as IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration and pros including Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

On the other hand, Genesys is a Business & Commerce product tagged with contact-center, customer-service, omnichannel, workforce-optimization, analytics, ai.

Its standout features include Omnichannel routing, Workforce engagement, Analytics, AI capabilities, and it shines with pros like Scalable and flexible, Integrates with many systems, Robust analytics and reporting, Omnichannel support.

Feature	Elastix	Genesys
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Elastix

Description: Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

Genesys

Description: Genesys is a customer experience platform that provides contact center, customer service, and sales solutions for enterprises. It offers omnichannel routing, workforce engagement, analytics, and AI capabilities to optimize customer interactions.

Key Features Comparison

Elastix Features

• IP PBX for VoIP calls
• Voicemail
• Call conferencing
• Call recording
• Fax server
• Instant messaging
• Presence management
• Email server
• CRM integration

Genesys Features

• Omnichannel routing
• Workforce engagement
• Analytics
• AI capabilities

Pros & Cons Analysis

Elastix

Pros

• Open source and free
• Built on proven open source components like Asterisk
• Supports a wide range of telephony features
• Easy to install and manage
• Scalable for small to large deployments

Cons

• Limited official support options
• Requires technical expertise to setup and manage
• Not as feature rich as some commercial UC solutions
• Fragmented ecosystem of addons and integrations

Genesys

Pros

• Scalable and flexible
• Integrates with many systems
• Robust analytics and reporting
• Omnichannel support

Cons

• Complex and requires training
• Can be expensive
• Integration challenges
• Limited self-service options

Pricing Comparison

Elastix

• Open Source

Genesys

• Subscription-Based
• Pay-As-You-Go
• Custom Pricing