EnjoyHQ vs consider.ly

Struggling to choose between EnjoyHQ and consider.ly? Both products offer unique advantages, making it a tough decision.

EnjoyHQ is a Business & Commerce solution with tags like customer-support, help-desk, live-chat.

It boasts features such as Shared inboxes, Help desk ticketing, Live chat, Voice capabilities, SMS capabilities and pros including Omnichannel support, Easy to use interface, Automation capabilities, Reporting and analytics, Integrations with other tools.

On the other hand, consider.ly is a Business & Commerce product tagged with feedback, research, surveys, interviews, analytics.

Its standout features include Create surveys to collect quantitative feedback, Conduct 1-on-1 interviews to gather qualitative insights, Collect NPS scores to measure customer satisfaction, Analyze results and feedback to inform product decisions, Integrations with tools like Slack, Jira, etc, Customizable and branded surveys, Schedule and automate surveys, and it shines with pros like Easy to create and send surveys, In-depth qualitative feedback from interviews, Quantitative data from surveys, Powerful analytics and reporting, Integrates with existing workflows, Customizable and on-brand.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EnjoyHQ

EnjoyHQ

EnjoyHQ is a customer support software that provides shared inboxes, help desk ticketing, live chat, voice and SMS capabilities. It aims to deliver excellent customer service across multiple channels.

Categories:
customer-support help-desk live-chat

EnjoyHQ Features

  1. Shared inboxes
  2. Help desk ticketing
  3. Live chat
  4. Voice capabilities
  5. SMS capabilities

Pricing

  • Subscription-Based

Pros

Omnichannel support

Easy to use interface

Automation capabilities

Reporting and analytics

Integrations with other tools

Cons

Can be pricey for small businesses

Mobile app needs improvement

Limited customization options

Steep learning curve initially


consider.ly

consider.ly

consider.ly is a feedback and product research platform that allows product teams to collect insights from customers and users. It provides features to create surveys, conduct 1-on-1 interviews, collect NPS feedback, and analyze results to inform product decisions.

Categories:
feedback research surveys interviews analytics

Consider.ly Features

  1. Create surveys to collect quantitative feedback
  2. Conduct 1-on-1 interviews to gather qualitative insights
  3. Collect NPS scores to measure customer satisfaction
  4. Analyze results and feedback to inform product decisions
  5. Integrations with tools like Slack, Jira, etc
  6. Customizable and branded surveys
  7. Schedule and automate surveys

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to create and send surveys

In-depth qualitative feedback from interviews

Quantitative data from surveys

Powerful analytics and reporting

Integrates with existing workflows

Customizable and on-brand

Cons

Can get expensive for large teams or volumes of responses

Interview recruitment needs to be managed manually

Advanced analytics features in higher tiers only

Steep learning curve for some advanced features