EnjoyHQ
EnjoyHQ is a customer support software that provides shared inboxes, help desk ticketing, live chat, voice and SMS capabilities. It aims to deliver excellent customer service across multiple channels.
customer-support
help-desk
live-chat
EnjoyHQ: Customer Support Software
Customer support software with shared inboxes, help desk ticketing, live chat, voice and SMS capabilities, delivering excellent customer service across multiple channels.
What is EnjoyHQ?
EnjoyHQ is a cloud-based customer service software designed for small and medium businesses. It brings together multiple customer engagement channels like email, phone, live chat, social media and more under one roof to deliver exceptional service.
Key features include:
- Shared team inboxes - Manage all customer emails from a unified inbox.
- Helpdesk ticketing - Track, prioritize and solve customer support tickets.
- Live chat - Interact with website visitors via real-time chat.
- Voice calls - Make and receive calls globally.
- SMS - Send and receive text messages.
- Social media integrations - Manage social profiles and conversations.
- Business phone system - An enterprise-grade business phone system.
- Analytics - Indepth analytics to measure customer satisfaction.
With its intuitive interface, EnjoyHQ aims to help customer service teams across organizations collaborate better and deliver quick, consistent and personalized support through multiple channels, all from one central dashboard.
EnjoyHQ Features
Features
- Shared inboxes
- Help desk ticketing
- Live chat
- Voice capabilities
- SMS capabilities
Pricing
- Subscription-Based
Pros
Omnichannel support
Easy to use interface
Automation capabilities
Reporting and analytics
Integrations with other tools
Cons
Can be pricey for small businesses
Mobile app needs improvement
Limited customization options
Steep learning curve initially
Official Links
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