Sticktail icon

Sticktail

Sticktail is a customer feedback and product analytics software that allows you to capture user feedback and analyze product usage. It integrates with popular platforms to collect feedback from sources like app reviews, chat conversations, tweets, and support tickets. The software provides dashboards and analytics to help understand customer sentiment, measure product quality, and identify feature requests.

What is Sticktail?

Sticktail is a customer feedback and product analytics platform designed to help companies capture and analyze qualitative user feedback data from various sources in order to understand customer sentiment, measure product quality, and identify feature requests. The software integrates with platforms like Zendesk, Intercom, Twitter, App Store, and Play Store to automatically import customer conversations.

Once the conversations are imported, Sticktail utilizes natural language processing and machine learning to analyze the unstructured text data. It can detect themes and topics, categorize feedback by feature or topic, identify pain points and bugs, measure sentiment over time, and surface insights and suggested actions.

Sticktail provides dashboards and visual analytics that summarize the key findings and allows you to slice and dice the data by factors like sentiment score, topic, time period, and more. You can tag and search conversations to find specific issues. It also has collaboration features to share insights and discuss feedback across teams.

Overall, Sticktail aims to save product and customer support teams time by automatically gathering qualitative user data from multiple sources and turning it into actionable insights for improving customer experience, increasing user engagement, and building better products.

The Best Sticktail Alternatives

Top Apps like Sticktail

Confluence, Almanac, Walling, Doit.io, Fibery, Noteship, Widget-Board, Notea, Condens, EnjoyHQ are some alternatives to Sticktail.

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