Qualdesk Insights
Qualdesk Insights is a customer experience management platform that helps companies gather feedback, analyze trends, and take action to improve products, services and experiences. It provides features like surveys, analytics, dashboards, and workflow automation.
surveys
analytics
dashboards
workflow-automation
customer-feedback
Qualdesk Insights: Customer Experience Management Platform
Qualdesk Insights helps companies gather feedback, analyze trends, and improve products/services/experiences through surveys, analytics, dashboards, and workflow automation.
What is Qualdesk Insights?
Qualdesk Insights is a robust customer experience (CX) management software designed to help organizations capture critical customer feedback and turn it into valuable insights. With powerful capabilities for surveying, analytics, and reporting, Qualdesk Insights enables companies to:
- Design and distribute interactive feedback surveys across multiple channels
- Automatically analyze open-ended survey comments using AI and machine learning
- Visualize key metrics and uncover trends in clear, customizable dashboards
- Identify priority issues and areas for improvement through advanced analytics
- Create action plans and collaborate across teams to drive better experiences
- Integrate survey data with CRM and other business systems
- Scale CX programs from a single site to the entire enterprise
Trusted by over 8,000 organizations globally, Qualdesk Insights makes it easy to capture customer sentiment, operationalize insights, and create amazing customer experiences. Flexible deployment options include cloud-based or on-premises implementations.
Qualdesk Insights Features
Features
- Surveys - Create and send surveys to gather customer feedback
- Analytics - Analyze survey results to identify trends and insights
- Dashboards - Customizable dashboards to visualize key metrics
- Workflow Automation - Set up triggers and actions to automate follow-up tasks
- Reporting - Generate detailed reports on survey responses
- Integrations - Integrates with CRM, email, and other systems
- Custom Branding - White label surveys with custom branding
- Multi-Channel - Distribute surveys via web, email, SMS, QR codes, etc.
Pricing
- Freemium
- Subscription-Based
Pros
Easy to create and send surveys
Powerful analytics and reporting
Automates follow-up tasks
Integrates with other systems
Customizable dashboards
Multi-channel distribution
Cons
Steep learning curve
Complex pricing tiers
Additional fees for advanced features
Limited customization in lower tiers
Official Links
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