eStreamDesk vs osTicket

Struggling to choose between eStreamDesk and osTicket? Both products offer unique advantages, making it a tough decision.

eStreamDesk is a Business & Commerce solution with tags like help-desk, customer-service, ticket-management, knowledge-base, customer-portal, forum.

It boasts features such as Ticket management, SLA tracking, Automation rules, Custom forms, Workflow, Knowledge base, Customer portals, Forums and pros including Cloud-based and accessible from anywhere, Easy to set up and use, Good for managing customer support, Can customize forms and workflows, Has automation to improve efficiency.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	eStreamDesk	osTicket
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

eStreamDesk

Description: eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

eStreamDesk Features

• Ticket management
• SLA tracking
• Automation rules
• Custom forms
• Workflow
• Knowledge base
• Customer portals
• Forums

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

eStreamDesk

Pros

• Cloud-based and accessible from anywhere
• Easy to set up and use
• Good for managing customer support
• Can customize forms and workflows
• Has automation to improve efficiency

Cons

• Can be pricey for smaller teams
• Mobile app could be better
• Reporting and analytics lacking
• Integration with other tools not great

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

eStreamDesk

• Subscription-Based

osTicket

• Open Source
• Free