Facebook Viewpoints vs Zammad

Facebook Viewpoints

Description: Facebook Viewpoints is a Facebook research app that pays users for providing feedback. Users earn points by completing surveys, tasks, and more which can be redeemed for gift cards.

Type: software

Zammad

Description: Zammad is an open-source helpdesk and customer support system. It features ticket management, knowledge base, customer portal, and integrations with various other business systems. Zammad aims to provide an affordable alternative to expensive commercial systems with similar functionality.

Type: software

Pricing: Open Source

Facebook Viewpoints Features

• Earn points by completing surveys
• Earn points by testing new Facebook features and apps
• Redeem points for gift cards
• Invite friends to earn bonus points
• Provide demographic info to receive surveys you qualify for

Zammad Features

• Ticketing system for managing customer support requests
• Knowledge base for self-service help
• Customer portal for account management
• SLA and escalation management
• Reporting and analytics
• Email piping and POP3/IMAP import
• REST API and webhooks
• Multi-channel support (email, social media, chat, etc)
• Customizable workflows
• Role-based access control
• Multi-language support
• Integration with LDAP, SAML, CalDAV

Facebook Viewpoints

• Not listed

Zammad

• Open Source