Facebook vs Zendesk

Facebook

Description: Facebook is a popular social networking platform that allows users to connect with friends, family, coworkers, and people with shared interests. Users can share photos, videos, status updates, join groups, and more.

Type: software

Pricing: Free

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

Facebook Features

• Photo/video sharing
• Messaging
• Groups
• Events
• Pages
• Marketplace
• Live video
• Stories
• News feed
• Notifications

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Facebook

• Free

Zendesk

• Paid