FreeScout vs Tap Forms

FreeScout

Description: FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.

Type: software

Pricing: Open Source

Tap Forms

Description: Tap Forms is a mobile data collection app that allows users to create custom forms and collect data on iOS and Android devices. It is used for inspections, surveys, audits and more with features like offline data collection, photos, signatures, barcodes and conditional logic.

Type: software

FreeScout Features

• Shared inbox
• Ticket management
• Knowledge base
• Community forums
• Live chat
• Email ticketing
• Twitter integration
• Facebook Messenger integration
• Powerful automation workflows

Tap Forms Features

• Create custom forms with various field types like text, numbers, multiple choice, etc
• Collect data offline and sync when connection is available
• Capture photos, videos, signatures
• Barcode scanning
• Conditional logic to show/hide fields
• Data exports to Excel, PDF, etc
• User management and permissions
• Form submission workflows and approvals
• Integrates with cloud storage like Dropbox, Google Drive, etc

FreeScout

• Open Source

Tap Forms

• Not listed