Freshchat vs AskMe Chat

Struggling to choose between Freshchat and AskMe Chat? Both products offer unique advantages, making it a tough decision.

Freshchat is a Social & Communications solution with tags like live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.

It boasts features such as Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics and pros including Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.

On the other hand, AskMe Chat is a Online Services product tagged with chat, live-chat, customer-service, conversations, messaging, agents.

Its standout features include Real-time visitor tracking, Chat transfer between agents, Canned responses, Integrations with CRM and help desk tools, and it shines with pros like Improves customer engagement, Provides quick customer support, Increases sales conversions.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Freshchat

Freshchat

Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.

Categories:
Social & Communications Customer Service & Support
live-chat bots shared-inboxes automation-workflows customer-engagement

Freshchat Features

  1. Live Chat
  2. Shared Inboxes
  3. Automation Workflows
  4. Bots
  5. Team Inbox
  6. Conversation Routing
  7. Canned Responses
  8. Visitor Info
  9. Real-time Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Omnichannel support

Built-in CRM

Mobile app for agents

Powerful automation

Cons

Limited third-party integrations

No phone support

Can be pricey for small businesses

AskMe Chat

AskMe Chat

AskMe Chat is a customer service chat platform that allows companies to have live conversations with customers on their website. It has features like real-time visitor tracking, chat transfer between agents, canned responses, and integrations with popular CRM and help desk tools.

Categories:
Online Services Customer Service
chat live-chat customer-service conversations messaging agents

AskMe Chat Features

  1. Real-time visitor tracking
  2. Chat transfer between agents
  3. Canned responses
  4. Integrations with CRM and help desk tools

Pricing

  • Subscription-Based

Pros

Improves customer engagement

Provides quick customer support

Increases sales conversions

Cons

Can be expensive for small businesses

Requires training for agents

Potential for long wait times if understaffed