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Gainsight vs Microsoft Forms

Professional comparison and analysis to help you choose the right software solution for your needs.

Gainsight icon
Gainsight
Microsoft Forms icon
Microsoft Forms

Gainsight vs Microsoft Forms: The Verdict

⚡ Summary:

Gainsight: Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.

Microsoft Forms: Microsoft Forms is a survey, questionnaire, and quiz tool included in Microsoft 365. It allows users to easily create forms, polls, and quizzes and distribute them to others. Results and analytics are provided.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Gainsight Microsoft Forms
Sugggest Score — —
Category Business & Commerce Office & Productivity
Pricing Subscription —

Product Overview

Gainsight
Gainsight

Description: Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.

Type: software

Pricing: Subscription

Microsoft Forms
Microsoft Forms

Description: Microsoft Forms is a survey, questionnaire, and quiz tool included in Microsoft 365. It allows users to easily create forms, polls, and quizzes and distribute them to others. Results and analytics are provided.

Type: software

Key Features Comparison

Gainsight
Gainsight Features
  • Customer Health Score
  • Automated Customer Journeys
  • Integrations and APIs
  • Predictive Analytics
  • Customer Success Planning
Microsoft Forms
Microsoft Forms Features
  • Create surveys, quizzes and polls
  • Distribute forms via links or embed in websites
  • Collect responses in real time
  • View analytics and summarize results
  • Grade quizzes automatically
  • Customizable themes
  • Accessibility support
  • Integration with other Microsoft 365 apps

Pros & Cons Analysis

Gainsight
Gainsight
Pros
  • Powerful analytics and reporting
  • Automation to scale customer success
  • Identify at-risk customers
  • Drive product adoption
  • Improve retention and expansion
Cons
  • Can be complex to set up and customize
  • Requires dedicated resources for implementation
  • Limited native integrations with some CRMs
Microsoft Forms
Microsoft Forms
Pros
  • Free and easy to use
  • Good for basic forms and surveys
  • Real-time response collection
  • Automatic grading for quizzes
  • Analytics and summary views
  • Mobile-friendly forms
  • Good for education and business use cases
Cons
  • Limited customization options
  • No advanced logic or branching
  • Only basic analytics and charts
  • Limited integration capabilities
  • No API access
  • Must have Microsoft 365 subscription to use

Pricing Comparison

Gainsight
Gainsight
  • Subscription
Microsoft Forms
Microsoft Forms
  • Not listed

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Learn More About Each Product

Gainsight
Gainsight
Reviews, pricing & alternatives →
Microsoft Forms
Microsoft Forms
Reviews, pricing & alternatives →

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