Google Forms vs Zendesk

Google Forms

Description: Google Forms is a free online survey and questionnaire builder offered by Google as part of the G Suite productivity suite. It allows users to create customizable forms and surveys to collect information, registrations, event sign-ups, etc. without coding.

Type: software

Pricing: Free

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

Google Forms Features

• Create customizable forms and surveys
• Collect information and responses
• Multiple question types (text, multiple choice, checkboxes, etc.)
• Themes and branding
• Logic and branching
• Collect files and images
• Summary charts and graphs
• Collaborate and share forms
• Send via email and embed on websites
• Integrates with other G Suite apps

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Google Forms

• Free

Zendesk

• Paid