GoTo Resolve vs Apple Remote Desktop

Struggling to choose between GoTo Resolve and Apple Remote Desktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Apple Remote Desktop is a Remote Work & Education product tagged with remote-desktop, screen-sharing, it-administration, file-transfer.

Its standout features include Screen sharing, Remote control, File transfers, Remote shell access, Remote software installation, Remote reboot and shutdown, Remote Spotlight search, Remote screenshot capture, Remote audio, Task management, User management, Reporting, and it shines with pros like Easy to use interface, Seamless integration with macOS, Powerful remote management capabilities, Real-time screen sharing, Secure encrypted connections, Granular user permissions.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Apple Remote Desktop

Apple Remote Desktop

Apple Remote Desktop is remote access software developed by Apple that allows IT administrators to remotely view and control other computers on a network. It provides features like screen sharing, file transfers, and remote shell access.

Categories:
remote-desktop screen-sharing it-administration file-transfer

Apple Remote Desktop Features

  1. Screen sharing
  2. Remote control
  3. File transfers
  4. Remote shell access
  5. Remote software installation
  6. Remote reboot and shutdown
  7. Remote Spotlight search
  8. Remote screenshot capture
  9. Remote audio
  10. Task management
  11. User management
  12. Reporting

Pricing

  • One-time Purchase

Pros

Easy to use interface

Seamless integration with macOS

Powerful remote management capabilities

Real-time screen sharing

Secure encrypted connections

Granular user permissions

Cons

Only works on Macs

Expensive compared to some alternatives

Limited cross-platform support

No mobile app

Steep learning curve for advanced features