GoTo Resolve vs FreeRDP

Struggling to choose between GoTo Resolve and FreeRDP? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, FreeRDP is a Remote Work & Education product tagged with remote-desktop, rdp, remote-access.

Its standout features include Remote desktop client, Supports RDP, VNC, NX, X11, Multi-monitor support, Audio redirection, Drive redirection, Clipboard redirection, Smartcard redirection, Printer redirection, Seamless windows, NLA authentication, TLS encryption, IPv6 support, and it shines with pros like Free and open source, Cross-platform, Wide protocol support, Good performance, Active development, Extensive feature set.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

FreeRDP

FreeRDP

FreeRDP is a free and open source implementation of the Remote Desktop Protocol which allows you to remotely control PCs. It is lightweight, cross-platform, and supports a wide range of features including printer and drive redirection.

Categories:
Remote Work & Education Remote Desktop
remote-desktop rdp remote-access

FreeRDP Features

  1. Remote desktop client
  2. Supports RDP, VNC, NX, X11
  3. Multi-monitor support
  4. Audio redirection
  5. Drive redirection
  6. Clipboard redirection
  7. Smartcard redirection
  8. Printer redirection
  9. Seamless windows
  10. NLA authentication
  11. TLS encryption
  12. IPv6 support

Pricing

  • Open Source

Pros

Free and open source

Cross-platform

Wide protocol support

Good performance

Active development

Extensive feature set

Cons

Setup can be tricky

Limited mobile support

Some features unstable

Lacks native macOS support