GoTo Resolve vs imPcRemote

Struggling to choose between GoTo Resolve and imPcRemote? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, imPcRemote is a Remote Work & Education product tagged with remote-desktop, file-transfer, remote-control, collaboration.

Its standout features include Remote desktop access, File transfer, Remote printing, Voice chat, Whiteboard, Collaboration tools, and it shines with pros like Easy to set up and use, Good performance, Supports multiple platforms, Has free version.

Feature	GoTo Resolve	imPcRemote
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

imPcRemote

Description: imPcRemote is a remote desktop software that allows you to access and control a computer remotely over the internet. It enables file transfer, remote printing, voice chat, whiteboard and other collaboration features.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

imPcRemote Features

• Remote desktop access
• File transfer
• Remote printing
• Voice chat
• Whiteboard
• Collaboration tools

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

imPcRemote

Pros

• Easy to set up and use
• Good performance
• Supports multiple platforms
• Has free version

Cons

• Limited features in free version
• Can be laggy at times
• Security concerns with remote access

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

imPcRemote

• Freemium
• Subscription-Based