GoTo Resolve vs imPcRemote

Struggling to choose between GoTo Resolve and imPcRemote? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, imPcRemote is a Remote Work & Education product tagged with remote-desktop, file-transfer, remote-control, collaboration.

Its standout features include Remote desktop access, File transfer, Remote printing, Voice chat, Whiteboard, Collaboration tools, and it shines with pros like Easy to set up and use, Good performance, Supports multiple platforms, Has free version.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

imPcRemote

imPcRemote

imPcRemote is a remote desktop software that allows you to access and control a computer remotely over the internet. It enables file transfer, remote printing, voice chat, whiteboard and other collaboration features.

Categories:
Remote Work & Education Remote Access
remote-desktop file-transfer remote-control collaboration

ImPcRemote Features

  1. Remote desktop access
  2. File transfer
  3. Remote printing
  4. Voice chat
  5. Whiteboard
  6. Collaboration tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good performance

Supports multiple platforms

Has free version

Cons

Limited features in free version

Can be laggy at times

Security concerns with remote access