GoTo Resolve vs Iperius Remote

Struggling to choose between GoTo Resolve and Iperius Remote? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Iperius Remote is a Network & Admin product tagged with remote-desktop, file-transfer, power-control, task-automation.

Its standout features include Remote desktop control, File transfer, Remote execution, Remote reboot/shutdown, Remote event viewer, Remote processes, Remote services, Remote registry editor, Wake-on-LAN, Chat, Port forwarding, Task automation, and it shines with pros like Intuitive and easy to use interface, Secure encrypted connections, Cross-platform - works on Windows, Linux, Mac, Free for personal use, Good performance even over slow connections.

Feature	GoTo Resolve	Iperius Remote
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Iperius Remote

Description: Iperius Remote is a software tool for remote computer administration and management. It allows controlling Windows PCs remotely to execute commands, run applications, and manage files and services. Key features include remote desktop, file transfer, power control, and task automation.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Iperius Remote Features

• Remote desktop control
• File transfer
• Remote execution
• Remote reboot/shutdown
• Remote event viewer
• Remote processes
• Remote services
• Remote registry editor
• Wake-on-LAN
• Chat
• Port forwarding
• Task automation

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Iperius Remote

Pros

• Intuitive and easy to use interface
• Secure encrypted connections
• Cross-platform - works on Windows, Linux, Mac
• Free for personal use
• Good performance even over slow connections

Cons

• Limited features in free version
• Can be resource intensive on target computer
• Lacks advanced administration features of enterprise tools

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Iperius Remote

• Free
• One-time Purchase
• Subscription-Based