GoTo Resolve vs MeshCentral

Struggling to choose between GoTo Resolve and MeshCentral? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, MeshCentral is a Network & Admin product tagged with remote-desktop, device-management, it-support.

Its standout features include Remote desktop access, File transfer, Remote command shell, Device management, Monitoring and alerts, Scripting and automation, User and group management, Active Directory integration, Custom branding and theming, Self-hosting or cloud deployment, and it shines with pros like Free and open source, Easy to set up and use, Cross-platform support, Scalable for large deployments, Customizable and extensible, Good for both personal and enterprise use.

Feature	GoTo Resolve	MeshCentral
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

MeshCentral

Description: MeshCentral is an open-source remote desktop and management software. It allows administrators to monitor, manage, and support remote computers, servers, or devices through a web-based console. Useful for IT teams to provide remote support.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

MeshCentral Features

• Remote desktop access
• File transfer
• Remote command shell
• Device management
• Monitoring and alerts
• Scripting and automation
• User and group management
• Active Directory integration
• Custom branding and theming
• Self-hosting or cloud deployment

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

MeshCentral

Pros

• Free and open source
• Easy to set up and use
• Cross-platform support
• Scalable for large deployments
• Customizable and extensible
• Good for both personal and enterprise use

Cons

• Limited mobile device support
• Can be resource intensive
• Steeper learning curve for advanced features
• Lacks some enterprise-grade features like role-based access control

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

MeshCentral

• Open Source
• Self-Hosted