GoTo Resolve vs MeshCentral

Struggling to choose between GoTo Resolve and MeshCentral? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, MeshCentral is a Network & Admin product tagged with remote-desktop, device-management, it-support.

Its standout features include Remote desktop access, File transfer, Remote command shell, Device management, Monitoring and alerts, Scripting and automation, User and group management, Active Directory integration, Custom branding and theming, Self-hosting or cloud deployment, and it shines with pros like Free and open source, Easy to set up and use, Cross-platform support, Scalable for large deployments, Customizable and extensible, Good for both personal and enterprise use.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

MeshCentral

MeshCentral

MeshCentral is an open-source remote desktop and management software. It allows administrators to monitor, manage, and support remote computers, servers, or devices through a web-based console. Useful for IT teams to provide remote support.

Categories:
Network & Admin Remote Management
remote-desktop device-management it-support

MeshCentral Features

  1. Remote desktop access
  2. File transfer
  3. Remote command shell
  4. Device management
  5. Monitoring and alerts
  6. Scripting and automation
  7. User and group management
  8. Active Directory integration
  9. Custom branding and theming
  10. Self-hosting or cloud deployment

Pricing

  • Open Source
  • Self-Hosted

Pros

Free and open source

Easy to set up and use

Cross-platform support

Scalable for large deployments

Customizable and extensible

Good for both personal and enterprise use

Cons

Limited mobile device support

Can be resource intensive

Steeper learning curve for advanced features

Lacks some enterprise-grade features like role-based access control