GoTo Resolve vs Wyse PocketCloud

Struggling to choose between GoTo Resolve and Wyse PocketCloud? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Wyse PocketCloud is a Remote Work & Education product tagged with remote-access, file-access, desktop-access.

Its standout features include Secure remote desktop access, Access desktops, applications, files, and networks remotely, Supports smartphones, tablets, and Chromebooks, Encrypted data transfer, Multi-touch support, Customizable user interface, Clipboard sharing, File transfer between local and remote devices, and it shines with pros like Allows for on-the-go productivity, Provides secure remote access to important resources, Supports a wide range of devices, Intuitive and user-friendly interface, Enables collaboration and file sharing.

Feature	GoTo Resolve	Wyse PocketCloud
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Wyse PocketCloud

Description: Wyse PocketCloud is a remote desktop app that allows users to securely access their desktops, applications, files, and networks remotely from any device. It enables working on-the-go from smartphones, tablets, and Chromebooks.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Wyse PocketCloud Features

• Secure remote desktop access
• Access desktops, applications, files, and networks remotely
• Supports smartphones, tablets, and Chromebooks
• Encrypted data transfer
• Multi-touch support
• Customizable user interface
• Clipboard sharing
• File transfer between local and remote devices

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Wyse PocketCloud

Pros

• Allows for on-the-go productivity
• Provides secure remote access to important resources
• Supports a wide range of devices
• Intuitive and user-friendly interface
• Enables collaboration and file sharing

Cons

• Subscription-based pricing model
• Limited free version with reduced features
• May require additional setup and configuration for some users
• Potential performance issues on slower internet connections

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Wyse PocketCloud

• Subscription-Based