GoTo Resolve vs Wyse PocketCloud

Struggling to choose between GoTo Resolve and Wyse PocketCloud? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Wyse PocketCloud is a Remote Work & Education product tagged with remote-access, file-access, desktop-access.

Its standout features include Secure remote desktop access, Access desktops, applications, files, and networks remotely, Supports smartphones, tablets, and Chromebooks, Encrypted data transfer, Multi-touch support, Customizable user interface, Clipboard sharing, File transfer between local and remote devices, and it shines with pros like Allows for on-the-go productivity, Provides secure remote access to important resources, Supports a wide range of devices, Intuitive and user-friendly interface, Enables collaboration and file sharing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Wyse PocketCloud

Wyse PocketCloud

Wyse PocketCloud is a remote desktop app that allows users to securely access their desktops, applications, files, and networks remotely from any device. It enables working on-the-go from smartphones, tablets, and Chromebooks.

Categories:
remote-access file-access desktop-access

Wyse PocketCloud Features

  1. Secure remote desktop access
  2. Access desktops, applications, files, and networks remotely
  3. Supports smartphones, tablets, and Chromebooks
  4. Encrypted data transfer
  5. Multi-touch support
  6. Customizable user interface
  7. Clipboard sharing
  8. File transfer between local and remote devices

Pricing

  • Subscription-Based

Pros

Allows for on-the-go productivity

Provides secure remote access to important resources

Supports a wide range of devices

Intuitive and user-friendly interface

Enables collaboration and file sharing

Cons

Subscription-based pricing model

Limited free version with reduced features

May require additional setup and configuration for some users

Potential performance issues on slower internet connections