HelpDesk by LiveChat vs Corteza Service Cloud

Struggling to choose between HelpDesk by LiveChat and Corteza Service Cloud? Both products offer unique advantages, making it a tough decision.

HelpDesk by LiveChat is a Business & Commerce solution with tags like help-desk, ticketing-system, live-chat, email, social-media, customer-support.

It boasts features such as Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations and pros including Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

On the other hand, Corteza Service Cloud is a Business & Commerce product tagged with lowcode, business-applications, process-automation, case-management.

Its standout features include Low-code application platform, Visual application composer, Workflow and automation engine, Case management, Records management, User and permission management, Native mobile apps, REST API, and it shines with pros like Open source and free, No vendor lock-in, Self-hosted option, Visual low-code development, Robust access control and security, Scalable and extensible.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HelpDesk by LiveChat

HelpDesk by LiveChat

HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.

Categories:
Business & Commerce Customer Service
help-desk ticketing-system live-chat email social-media customer-support

HelpDesk by LiveChat Features

  1. Shared team inbox
  2. CSAT surveys
  3. Help desk ticketing system
  4. Canned responses
  5. Custom integrations

Pricing

  • Subscription-Based

Pros

Centralized customer communication management

Ability to handle multiple communication channels

Customizable canned responses for faster responses

Detailed reporting and analytics

Cons

Limited free plan features

Pricing can be expensive for smaller businesses

Learning curve for new users

Corteza Service Cloud

Corteza Service Cloud

Corteza Service Cloud is an open-source low-code platform for building business applications, process automation, and case management solutions. It provides a visual composer to rapidly build database-driven apps, workflows, records, users, permissions, notifications, and more without coding.

Categories:
Business & Commerce Customer Service & Support
lowcode business-applications process-automation case-management

Corteza Service Cloud Features

  1. Low-code application platform
  2. Visual application composer
  3. Workflow and automation engine
  4. Case management
  5. Records management
  6. User and permission management
  7. Native mobile apps
  8. REST API

Pricing

  • Open Source
  • Self-Hosted

Pros

Open source and free

No vendor lock-in

Self-hosted option

Visual low-code development

Robust access control and security

Scalable and extensible

Cons

Limited integrations out of the box

Steep learning curve

Not as user friendly as proprietary low-code platforms

Lacks some common low-code features

Smaller community than proprietary options