HelpShift vs FEEDBACKdeck

Struggling to choose between HelpShift and FEEDBACKdeck? Both products offer unique advantages, making it a tough decision.

HelpShift is a Online Services solution with tags like help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

It boasts features such as In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat and pros including Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

On the other hand, FEEDBACKdeck is a Ai Tools & Services product tagged with user-testing, prototyping, user-experience.

Its standout features include Create interactive prototypes, Recruit test participants, Facilitate remote user tests, Record test sessions, Analyze test results, Generate actionable insights, and it shines with pros like Easy to create prototypes, Built-in recruitment tools, Support for remote testing, Session recording and analytics, Visual reporting.

Feature	HelpShift	FEEDBACKdeck
Overall Score	N/A	N/A
Primary Category	Online Services	Ai Tools & Services

Product Overview

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

FEEDBACKdeck

Description: FEEDBACKdeck is a user research and usability testing software that allows you to easily create prototypes, conduct remote user tests, analyze feedback, and generate actionable insights. It provides tools to create interactive prototypes, recruit test participants, facilitate remote tests, record sessions, analyze results, and share findings.

Key Features Comparison

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

FEEDBACKdeck Features

• Create interactive prototypes
• Recruit test participants
• Facilitate remote user tests
• Record test sessions
• Analyze test results
• Generate actionable insights

Pros & Cons Analysis

HelpShift

Pros

• Easy to use interface
• Robust feature set
• Scales to support large volumes
• Integrates with many platforms
• Provides omni-channel support
• Offers flexible pricing plans

Cons

• Can be pricey for smaller teams
• Setup and configuration can be complex
• Lacks some advanced customization options
• Reporting capabilities could be better
• Support for newer messaging channels lacking

FEEDBACKdeck

Pros

• Easy to create prototypes
• Built-in recruitment tools
• Support for remote testing
• Session recording and analytics
• Visual reporting

Cons

• Steep learning curve
• Limited integrations
• No support for moderated tests
• Can be pricey for small teams

Pricing Comparison

HelpShift

• Freemium
• Subscription-Based

FEEDBACKdeck

• Subscription-Based