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Hourglass vs osTicket

Professional comparison and analysis to help you choose the right software solution for your needs.

Hourglass icon
Hourglass
osTicket icon
osTicket

Hourglass vs osTicket: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Hourglass osTicket
Sugggest Score — —
Category Office & Productivity Business & Commerce
Pricing Freemium Open Source

Product Overview

Hourglass
Hourglass

Description: Hourglass is a lightweight time tracking application for Windows, Mac and Linux. It allows you to track time spent on tasks and projects with features like customizable categories, reports, and productivity analytics.

Type: software

Pricing: Freemium

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Key Features Comparison

Hourglass
Hourglass Features
  • Time tracking with start/stop timer
  • Customizable categories and projects
  • Productivity analytics and reports
  • Available on Windows, Mac and Linux
osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API

Pros & Cons Analysis

Hourglass
Hourglass
Pros
  • Lightweight and easy to use
  • Great for tracking billable hours
  • Open source and free
Cons
  • Lacks advanced features like invoicing
  • Mobile app only available on Android
  • Can be difficult to organize large projects
osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions

Pricing Comparison

Hourglass
Hourglass
  • Freemium
osTicket
osTicket
  • Open Source

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Learn More About Each Product

Hourglass
Hourglass
Reviews, pricing & alternatives →
osTicket
osTicket
Reviews, pricing & alternatives →

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