iDeskapp vs Google Notebook

Struggling to choose between iDeskapp and Google Notebook? Both products offer unique advantages, making it a tough decision.

iDeskapp is a Business & Commerce solution with tags like cloudbased, customer-support, small-business, unified-inbox, email, live-chat, social-media.

It boasts features such as Unified inbox for managing customer conversations across multiple channels, Live chat functionality for real-time customer support, Automated ticket assignment and prioritization, Detailed customer profiles and conversation history, Team collaboration and internal notes, Customizable workflows and automation, Reporting and analytics and pros including Centralized customer support management, Improved customer response times, Enhanced team collaboration and productivity, Scalable for growing businesses, Integrates with popular tools and platforms.

On the other hand, Google Notebook is a Online Services product tagged with webbased, note-taking, clipping, sharing-notes.

Its standout features include Web clipping and annotation, Full text searches, Sharing of notes with others, Integration with other Google products like Gmail and Google Calendar, and it shines with pros like Free to use, Synced across devices, Easy clipping of web pages, Collaboration capabilities.

Feature	iDeskapp	Google Notebook
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

iDeskapp

Description: iDeskApp is a cloud-based customer support software designed for small businesses. It allows companies to manage customer conversations across multiple channels like email, live chat, social media from a unified inbox.

Google Notebook

Description: Google Notebook was a free web-based application launched by Google in 2006 that allowed users to clip web pages, make notes, and share notebooks with others. It was discontinued in 2012.

Key Features Comparison

iDeskapp Features

• Unified inbox for managing customer conversations across multiple channels
• Live chat functionality for real-time customer support
• Automated ticket assignment and prioritization
• Detailed customer profiles and conversation history
• Team collaboration and internal notes
• Customizable workflows and automation
• Reporting and analytics

Google Notebook Features

• Web clipping and annotation
• Full text searches
• Sharing of notes with others
• Integration with other Google products like Gmail and Google Calendar

Pros & Cons Analysis

iDeskapp

Pros

• Centralized customer support management
• Improved customer response times
• Enhanced team collaboration and productivity
• Scalable for growing businesses
• Integrates with popular tools and platforms

Cons

• Limited customization options in the free plan
• Steep learning curve for complex features
• Potential data privacy concerns for some industries
• Reliance on a stable internet connection

Google Notebook

Pros

• Free to use
• Synced across devices
• Easy clipping of web pages
• Collaboration capabilities

Cons

• Discontinued in 2012
• Limited formatting options
• No offline access

Pricing Comparison

iDeskapp

• Free
• Freemium
• Subscription-Based

Google Notebook

• Free