IDeskapp
iDeskApp is a cloud-based customer support software designed for small businesses. It allows companies to manage customer conversations across multiple channels like email, live chat, social media from a unified inbox.
cloudbased
customer-support
small-business
unified-inbox
email
live-chat
social-media
iDeskapp: Unified Customer Support Software
Cloud-based software for small businesses to manage customer conversations across multiple channels in one unified inbox
What is IDeskapp?
iDeskApp is a cloud-based customer support software designed specifically for small businesses to manage customer conversations seamlessly across multiple channels. It brings all customer conversations from email, phone calls, live chat, social media and more into one unified inbox.
Key features of iDeskApp include:
- Shared team inbox - Agents can collaborate to view, assign and respond to customer queries from one single inbox.
- SLA enforcement - Set due times for responding to high priority tickets.
- Real-time alerts - Get notified when a customer sends a new query.
- Canned response templates - Save time with ready-made responses for frequent queries.
- Contacts database - Store all your customer contact details in one place.
- Performance analytics - Track average response times, resolved tickets etc.
- Mobile apps - Respond to customers from anywhere.
- Integrations - Integrate with tools like Gmail, Shopify, WhatsApp etc.
- Self-service portal - Let customers find solutions themselves.
With its intuitive interface, collaboration capabilities and mobile access, iDeskApp is a cost-effective way for small businesses to deliver personalized customer support across channels.
IDeskapp Features
Features
- Unified inbox for managing customer conversations across multiple channels
- Live chat functionality for real-time customer support
- Automated ticket assignment and prioritization
- Detailed customer profiles and conversation history
- Team collaboration and internal notes
- Customizable workflows and automation
- Reporting and analytics
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Centralized customer support management
Improved customer response times
Enhanced team collaboration and productivity
Scalable for growing businesses
Integrates with popular tools and platforms
Cons
Limited customization options in the free plan
Steep learning curve for complex features
Potential data privacy concerns for some industries
Reliance on a stable internet connection
Official Links
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