IMsupporting vs Chaskiq

Struggling to choose between IMsupporting and Chaskiq? Both products offer unique advantages, making it a tough decision.

IMsupporting is a Business & Commerce solution with tags like customer-service, live-chat, omnichannel, social-media, unified-inbox.

It boasts features such as Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

On the other hand, Chaskiq is a Social & Communications product tagged with live-chat, email, messaging, customer-support.

Its standout features include Live Chat, Email Marketing, Help Desk, Knowledge Base, Conversation Funnels, Team Inboxes, Automation, Integrations, Custom Bots, Real-Time Analytics, and it shines with pros like Open source and self-hosted, Highly customizable, Good selection of features, Active development community, Affordable pricing.

Feature	IMsupporting	Chaskiq
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

IMsupporting

Description: IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

Chaskiq

Description: Chaskiq is an open-source alternative to Intercom, providing similar features for managing conversations with customers. It allows businesses to communicate with customers via live chat, email, and messaging platforms.

Key Features Comparison

IMsupporting Features

• Unified inbox
• Live chat
• Email support
• Social media integration
• Knowledge base
• Ticket management
• Automation workflows
• Reporting and analytics

Chaskiq Features

• Live Chat
• Email Marketing
• Help Desk
• Knowledge Base
• Conversation Funnels
• Team Inboxes
• Automation
• Integrations
• Custom Bots
• Real-Time Analytics

Pros & Cons Analysis

IMsupporting

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Mobile app available
• Integrates with popular apps
• Good value for money

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve initially

Chaskiq

Pros

• Open source and self-hosted
• Highly customizable
• Good selection of features
• Active development community
• Affordable pricing

Cons

• Steeper learning curve than SaaS alternatives
• Limited native integrations
• Less polished UI than competitors
• Lacks some advanced features of paid tools

Pricing Comparison

IMsupporting

• Freemium
• Subscription-Based

Chaskiq

• Open Source
• Freemium
• Custom Pricing