IntraService vs Get Satisfaction

Struggling to choose between IntraService and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

IntraService is a Business & Commerce solution with tags like help-desk, issue-tracking, asset-management, knowledge-management, automation, analytics.

It boasts features such as Help desk and ticket tracking, IT asset management, Knowledge base, SLA and service level management, Customizable dashboards, Role-based access control, Integration with other apps and pros including Comprehensive feature set for ITSM, Flexible and customizable, Good for mid-size companies, Relatively affordable pricing.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

IntraService

IntraService

IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.

Categories:
Business & Commerce It Service Management
help-desk issue-tracking asset-management knowledge-management automation analytics

IntraService Features

  1. Help desk and ticket tracking
  2. IT asset management
  3. Knowledge base
  4. SLA and service level management
  5. Customizable dashboards
  6. Role-based access control
  7. Integration with other apps

Pricing

  • Subscription-Based

Pros

Comprehensive feature set for ITSM

Flexible and customizable

Good for mid-size companies

Relatively affordable pricing

Cons

Steep learning curve

Mobile app could be better

Reporting capabilities limited

Lacks some advanced ITSM features

Get Satisfaction

Get Satisfaction

Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Categories:
Online Services Customer Support
customer-service feedback community

Get Satisfaction Features

  1. Knowledge base
  2. Community forums
  3. Analytics and reporting
  4. Mobile app
  5. Integration with social media
  6. Ticketing system
  7. Feedback collection

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves customer engagement

Provides insights into customer needs

Integrates with popular platforms

Mobile access

Customizable interface

Cons

Can be expensive for large companies

Setup and customization requires time

Limitations in free plan

No native phone support