IntraService vs Get Satisfaction

Struggling to choose between IntraService and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

IntraService is a Business & Commerce solution with tags like help-desk, issue-tracking, asset-management, knowledge-management, automation, analytics.

It boasts features such as Help desk and ticket tracking, IT asset management, Knowledge base, SLA and service level management, Customizable dashboards, Role-based access control, Integration with other apps and pros including Comprehensive feature set for ITSM, Flexible and customizable, Good for mid-size companies, Relatively affordable pricing.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	IntraService	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

IntraService

Description: IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

IntraService Features

• Help desk and ticket tracking
• IT asset management
• Knowledge base
• SLA and service level management
• Customizable dashboards
• Role-based access control
• Integration with other apps

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

IntraService

Pros

• Comprehensive feature set for ITSM
• Flexible and customizable
• Good for mid-size companies
• Relatively affordable pricing

Cons

• Steep learning curve
• Mobile app could be better
• Reporting capabilities limited
• Lacks some advanced ITSM features

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

IntraService

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based