Kickserv vs Fieldmotion

Struggling to choose between Kickserv and Fieldmotion? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Fieldmotion is a Business & Commerce product tagged with scheduling, dispatching, tracking, invoicing, field-service, mobile, inventory, assets, customers, billing, reporting.

Its standout features include Automated scheduling, Mobile field tech enablement, Inventory and asset tracking, Customer management, Billing, Reporting, and it shines with pros like User-friendly interface, Real-time tracking and monitoring, Customizable workflows, Integrates with QuickBooks and Xero, Mobile app for field technicians.

Feature	Kickserv	Fieldmotion
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Fieldmotion

Description: Fieldmotion is a field service management software that helps businesses to schedule, dispatch, track and invoice field service jobs. It includes features such as automated scheduling, mobile field tech enablement, inventory and asset tracking, customer management, billing, reporting and more.

Key Features Comparison

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

Fieldmotion Features

• Automated scheduling
• Mobile field tech enablement
• Inventory and asset tracking
• Customer management
• Billing
• Reporting

Pros & Cons Analysis

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

Fieldmotion

Pros

• User-friendly interface
• Real-time tracking and monitoring
• Customizable workflows
• Integrates with QuickBooks and Xero
• Mobile app for field technicians

Cons

• Steep learning curve
• Limited customization options
• Can be pricey for small businesses

Pricing Comparison

Kickserv

• Open Source

Fieldmotion

• Subscription-Based
• Custom Pricing