Kickserv vs Fieldmotion

Struggling to choose between Kickserv and Fieldmotion? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Fieldmotion is a Business & Commerce product tagged with scheduling, dispatching, tracking, invoicing, field-service, mobile, inventory, assets, customers, billing, reporting.

Its standout features include Automated scheduling, Mobile field tech enablement, Inventory and asset tracking, Customer management, Billing, Reporting, and it shines with pros like User-friendly interface, Real-time tracking and monitoring, Customizable workflows, Integrates with QuickBooks and Xero, Mobile app for field technicians.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
Business & Commerce Customer Support
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions

Fieldmotion

Fieldmotion

Fieldmotion is a field service management software that helps businesses to schedule, dispatch, track and invoice field service jobs. It includes features such as automated scheduling, mobile field tech enablement, inventory and asset tracking, customer management, billing, reporting and more.

Categories:
Business & Commerce Field Service Management
scheduling dispatching tracking invoicing field-service mobile inventory assets customers billing reporting

Fieldmotion Features

  1. Automated scheduling
  2. Mobile field tech enablement
  3. Inventory and asset tracking
  4. Customer management
  5. Billing
  6. Reporting

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

User-friendly interface

Real-time tracking and monitoring

Customizable workflows

Integrates with QuickBooks and Xero

Mobile app for field technicians

Cons

Steep learning curve

Limited customization options

Can be pricey for small businesses