Kickserv vs Workiz

Struggling to choose between Kickserv and Workiz? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Workiz is a Business & Commerce product tagged with project-management, task-management, team-collaboration.

Its standout features include Project management, Task management, Time tracking, Team communication, Document management, Resource planning, Gantt charts, Calendars, Notifications, and it shines with pros like Intuitive interface, Easy to use, Affordable pricing, Good for small teams, Mobile app available, Integrates with other tools.

Feature	Kickserv	Workiz
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Workiz

Description: Workiz is a project management and team collaboration software designed for small to midsize businesses. It allows users to plan projects, assign tasks, track time, manage documents, enable team communication, and more in one centralized platform.

Key Features Comparison

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

Workiz Features

• Project management
• Task management
• Time tracking
• Team communication
• Document management
• Resource planning
• Gantt charts
• Calendars
• Notifications

Pros & Cons Analysis

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

Workiz

Pros

• Intuitive interface
• Easy to use
• Affordable pricing
• Good for small teams
• Mobile app available
• Integrates with other tools

Cons

• Limited reporting
• No resource leveling
• Less features than larger PM tools
• Lacks advanced project analytics

Pricing Comparison

Kickserv

• Open Source

Workiz

• Freemium
• Subscription-Based