Kickserv vs Workiz

Struggling to choose between Kickserv and Workiz? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Workiz is a Business & Commerce product tagged with project-management, task-management, team-collaboration.

Its standout features include Project management, Task management, Time tracking, Team communication, Document management, Resource planning, Gantt charts, Calendars, Notifications, and it shines with pros like Intuitive interface, Easy to use, Affordable pricing, Good for small teams, Mobile app available, Integrates with other tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
Business & Commerce Customer Support
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions

Workiz

Workiz

Workiz is a project management and team collaboration software designed for small to midsize businesses. It allows users to plan projects, assign tasks, track time, manage documents, enable team communication, and more in one centralized platform.

Categories:
Business & Commerce Project Management
project-management task-management team-collaboration

Workiz Features

  1. Project management
  2. Task management
  3. Time tracking
  4. Team communication
  5. Document management
  6. Resource planning
  7. Gantt charts
  8. Calendars
  9. Notifications

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Easy to use

Affordable pricing

Good for small teams

Mobile app available

Integrates with other tools

Cons

Limited reporting

No resource leveling

Less features than larger PM tools

Lacks advanced project analytics