Live Site Help vs Mibew

Struggling to choose between Live Site Help and Mibew? Both products offer unique advantages, making it a tough decision.

Live Site Help is a Online Services solution with tags like live-chat, help-desk, customer-support, visitor-monitoring, crm-integration.

It boasts features such as Real-time chat, Unlimited agents, Canned responses, Visitor monitoring, CRM integration, Help desk integration and pros including Easy to use interface, Flexible pricing plans, Good customer support, Many integration options, Customizable widget.

On the other hand, Mibew is a Social & Communications product tagged with chat, live-chat, customer-support, messaging.

Its standout features include Real-time visitor monitoring, Operator-visitor chat, File transfers, Customizable interface, Multilingual support, Mobile support, Integration with CRM systems, Chat history and transcripts, Canned responses, Chat invitations, Visitor blocking, Chat statistics and analytics, and it shines with pros like Open source and free, Lightweight and fast, Easy to install and configure, Highly customizable, Good community support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Live Site Help

Live Site Help

Live Site Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integration with popular CRM and support desk tools.

Categories:
live-chat help-desk customer-support visitor-monitoring crm-integration

Live Site Help Features

  1. Real-time chat
  2. Unlimited agents
  3. Canned responses
  4. Visitor monitoring
  5. CRM integration
  6. Help desk integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Flexible pricing plans

Good customer support

Many integration options

Customizable widget

Cons

Limited features in basic plan

Can be pricey for larger teams

No video/voice chat


Mibew

Mibew

Mibew is an open-source live chat software for websites. It allows website visitors to chat with site operators in real-time. Mibew is lightweight, customizable, and easy to integrate.

Categories:
chat live-chat customer-support messaging

Mibew Features

  1. Real-time visitor monitoring
  2. Operator-visitor chat
  3. File transfers
  4. Customizable interface
  5. Multilingual support
  6. Mobile support
  7. Integration with CRM systems
  8. Chat history and transcripts
  9. Canned responses
  10. Chat invitations
  11. Visitor blocking
  12. Chat statistics and analytics

Pricing

  • Open Source

Pros

Open source and free

Lightweight and fast

Easy to install and configure

Highly customizable

Good community support

Cons

Limited features compared to paid solutions

Lacks advanced analytics

No native mobile apps

Requires self-hosting