LiveAgent vs Live Chat 3

Struggling to choose between LiveAgent and Live Chat 3? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Live Chat 3 is a Social & Communications product tagged with chat, messaging, website, realtime, analytics.

Its standout features include Unlimited agents, Canned responses, Chat transfer, Real-time analytics, Integrations with CRM and help desk software, and it shines with pros like Easy to use interface, Customizable chat widget, Multiple chat routing options, Detailed real-time analytics, Seamless integration with popular apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features


Live Chat 3

Live Chat 3

Live Chat 3 is a live chat and messaging software designed for websites. It allows website owners to communicate with visitors in real-time through chat windows. Key features include unlimited agents, canned responses, chat transfer, real-time analytics, and integrations with CRM and help desk software.

Categories:
chat messaging website realtime analytics

Live Chat 3 Features

  1. Unlimited agents
  2. Canned responses
  3. Chat transfer
  4. Real-time analytics
  5. Integrations with CRM and help desk software

Pricing

  • Subscription-Based

Pros

Easy to use interface

Customizable chat widget

Multiple chat routing options

Detailed real-time analytics

Seamless integration with popular apps

Cons

Limited customization options

No video or voice chat

More expensive than some competitors

Mobile app could be better