LiveAgent vs Mibew
Struggling to choose between LiveAgent and Mibew? Both products offer unique advantages, making it a tough decision.
LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.
It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.
On the other hand, Mibew is a Social & Communications product tagged with chat, live-chat, customer-support, messaging.
Its standout features include Real-time visitor monitoring, Operator-visitor chat, File transfers, Customizable interface, Multilingual support, Mobile support, Integration with CRM systems, Chat history and transcripts, Canned responses, Chat invitations, Visitor blocking, Chat statistics and analytics, and it shines with pros like Open source and free, Lightweight and fast, Easy to install and configure, Highly customizable, Good community support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
LiveAgent
LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.
Categories:
LiveAgent Features
- Live Chat
- Ticketing System
- Knowledge Base
- Chatbots
- Email Management
- Reporting and Analytics
- Mobile App
- Integrations
Pricing
- Subscription-Based
- Custom Pricing
Pros
Cons
Mibew
Mibew is an open-source live chat software for websites. It allows website visitors to chat with site operators in real-time. Mibew is lightweight, customizable, and easy to integrate.
Categories:
Mibew Features
- Real-time visitor monitoring
- Operator-visitor chat
- File transfers
- Customizable interface
- Multilingual support
- Mobile support
- Integration with CRM systems
- Chat history and transcripts
- Canned responses
- Chat invitations
- Visitor blocking
- Chat statistics and analytics
Pricing
- Open Source