LiveAgent vs REVE Chat

Struggling to choose between LiveAgent and REVE Chat? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, REVE Chat is a Social & Communications product tagged with customer-service, chat, realtime, analytics.

Its standout features include Real-time visitor monitoring, Live chat, Chat history, Canned responses, Chat transfer, Analytics, and it shines with pros like Easy to use interface, Multiple chat agents support, Customizable chat widget, Canned responses save time, Detailed analytics and reports.

Feature	LiveAgent	REVE Chat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

REVE Chat

Description: REVE Chat is a customer service chat software that allows companies to interact with website visitors in real-time through live chat. It provides features like real-time visitor monitoring, chat history, canned responses, chat transfer, and analytics.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

REVE Chat Features

• Real-time visitor monitoring
• Live chat
• Chat history
• Canned responses
• Chat transfer
• Analytics

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

REVE Chat

Pros

• Easy to use interface
• Multiple chat agents support
• Customizable chat widget
• Canned responses save time
• Detailed analytics and reports

Cons

• Limited third-party integrations
• No phone or email support
• Lack of advanced features like co-browsing

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

REVE Chat

• Freemium
• Subscription-Based