LiveCall vs Chaskiq

Struggling to choose between LiveCall and Chaskiq? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, Chaskiq is a Social & Communications product tagged with live-chat, email, messaging, customer-support.

Its standout features include Live Chat, Email Marketing, Help Desk, Knowledge Base, Conversation Funnels, Team Inboxes, Automation, Integrations, Custom Bots, Real-Time Analytics, and it shines with pros like Open source and self-hosted, Highly customizable, Good selection of features, Active development community, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveCall

LiveCall

LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Categories:
Business & Commerce Call Center Software
cloudbased call-center phone-system small-business automatic-call-distribution interactive-voice-response call-recording analytics crm-integration

LiveCall Features

  1. Cloud-based call center
  2. Automatic call distribution
  3. Interactive voice response
  4. Call recording
  5. Performance analytics
  6. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Good call quality

Many integration options

Detailed analytics and reporting

Cons

Can be expensive for large teams

Limited customization options

No video conferencing

Chaskiq

Chaskiq

Chaskiq is an open-source alternative to Intercom, providing similar features for managing conversations with customers. It allows businesses to communicate with customers via live chat, email, and messaging platforms.

Categories:
Social & Communications Customer Engagement
live-chat email messaging customer-support

Chaskiq Features

  1. Live Chat
  2. Email Marketing
  3. Help Desk
  4. Knowledge Base
  5. Conversation Funnels
  6. Team Inboxes
  7. Automation
  8. Integrations
  9. Custom Bots
  10. Real-Time Analytics

Pricing

  • Open Source
  • Freemium
  • Custom Pricing

Pros

Open source and self-hosted

Highly customizable

Good selection of features

Active development community

Affordable pricing

Cons

Steeper learning curve than SaaS alternatives

Limited native integrations

Less polished UI than competitors

Lacks some advanced features of paid tools