LiveSession vs UsabilityTools

Struggling to choose between LiveSession and UsabilityTools? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, UsabilityTools is a Business & Commerce product tagged with user-testing, usability, user-experience.

Its standout features include Remote user testing, Recruitment tools, Task distribution, Session moderation, Results analysis, Heatmaps, Session recordings, and it shines with pros like Easy to set up and use, Integrates with popular tools, Large participant pool, Good value for money.

Feature	LiveSession	UsabilityTools
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

UsabilityTools

Description: UsabilityTools is a user research and user testing platform that allows product teams to gain qualitative insights into their digital products through remote user testing. It makes it easy to recruit real users for moderated sessions to understand usability issues, measure task success, gain feedback, and uncover insights.

Key Features Comparison

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

UsabilityTools Features

• Remote user testing
• Recruitment tools
• Task distribution
• Session moderation
• Results analysis
• Heatmaps
• Session recordings

Pros & Cons Analysis

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

UsabilityTools

Pros

• Easy to set up and use
• Integrates with popular tools
• Large participant pool
• Good value for money

Cons

• Limited analytics compared to some competitors
• No support for mobile app testing
• Max of 5 users per account on free plan

Pricing Comparison

LiveSession

• Freemium
• Subscription-Based

UsabilityTools

• Free
• Freemium
• Subscription-Based