Lookback vs UserTesting.com

Struggling to choose between Lookback and UserTesting.com? Both products offer unique advantages, making it a tough decision.

Lookback is a Ai Tools & Services solution with tags like user-experience, usability-testing, video-recording, click-mapping, analytics.

It boasts features such as Session recording, Click mapping, Heatmaps, Surveys, Analytics and pros including Easy to use, Integrates with popular tools, Good for remote user testing.

On the other hand, UserTesting.com is a Online Services product tagged with user-testing, usability-testing, customer-feedback, qualitative-research.

Its standout features include Remote user testing, Recruitment of target users, Video recordings of tests, Feedback and insights, Integration with prototypes, Task distribution and management, Data analysis and reporting, and it shines with pros like Get feedback from real users, No need to bring users onsite, Scalable and fast testing, Detailed qualitative insights, Integration with popular tools, Managed recruitment and screening, Powerful analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Lookback

Lookback

Lookback is a user experience research and usability testing tool that allows you to record video and audio of user sessions on websites or mobile apps. It offers capabilities like click mapping, survey distribution, and analytics to understand user behavior.

Categories:
Ai Tools & Services User Research
user-experience usability-testing video-recording click-mapping analytics

Lookback Features

  1. Session recording
  2. Click mapping
  3. Heatmaps
  4. Surveys
  5. Analytics

Pricing

  • Subscription-Based

Pros

Easy to use

Integrates with popular tools

Good for remote user testing

Cons

Can be expensive for large teams

Limited customization options

No built-in recruiting

UserTesting.com

UserTesting.com

UserTesting.com is a remote user research platform that allows you to get video recordings of real people testing your website, app, or prototype. You describe your target audience and post a test, and UserTesting finds participants that match your requirements and records them completing tasks and providing feedback.

Categories:
Online Services User Research
user-testing usability-testing customer-feedback qualitative-research

UserTesting.com Features

  1. Remote user testing
  2. Recruitment of target users
  3. Video recordings of tests
  4. Feedback and insights
  5. Integration with prototypes
  6. Task distribution and management
  7. Data analysis and reporting

Pricing

  • Subscription-Based

Pros

Get feedback from real users

No need to bring users onsite

Scalable and fast testing

Detailed qualitative insights

Integration with popular tools

Managed recruitment and screening

Powerful analytics

Cons

Can be expensive at high testing volumes

Less control over test environment

No automated pass/fail metrics

Qualitative data requires analysis

Limited demographics in testing panel

Time intensive test creation

Steep learning curve