Lookback vs UserTesting.com

Struggling to choose between Lookback and UserTesting.com? Both products offer unique advantages, making it a tough decision.

Lookback is a Ai Tools & Services solution with tags like user-experience, usability-testing, video-recording, click-mapping, analytics.

It boasts features such as Session recording, Click mapping, Heatmaps, Surveys, Analytics and pros including Easy to use, Integrates with popular tools, Good for remote user testing.

On the other hand, UserTesting.com is a Online Services product tagged with user-testing, usability-testing, customer-feedback, qualitative-research.

Its standout features include Remote user testing, Recruitment of target users, Video recordings of tests, Feedback and insights, Integration with prototypes, Task distribution and management, Data analysis and reporting, and it shines with pros like Get feedback from real users, No need to bring users onsite, Scalable and fast testing, Detailed qualitative insights, Integration with popular tools, Managed recruitment and screening, Powerful analytics.

Feature	Lookback	UserTesting.com
Overall Score	N/A	N/A
Primary Category	Ai Tools & Services	Online Services

Product Overview

Lookback

Description: Lookback is a user experience research and usability testing tool that allows you to record video and audio of user sessions on websites or mobile apps. It offers capabilities like click mapping, survey distribution, and analytics to understand user behavior.

UserTesting.com

Description: UserTesting.com is a remote user research platform that allows you to get video recordings of real people testing your website, app, or prototype. You describe your target audience and post a test, and UserTesting finds participants that match your requirements and records them completing tasks and providing feedback.

Key Features Comparison

Lookback Features

• Session recording
• Click mapping
• Heatmaps
• Surveys
• Analytics

UserTesting.com Features

• Remote user testing
• Recruitment of target users
• Video recordings of tests
• Feedback and insights
• Integration with prototypes
• Task distribution and management
• Data analysis and reporting

Pros & Cons Analysis

Lookback

Pros

• Easy to use
• Integrates with popular tools
• Good for remote user testing

Cons

• Can be expensive for large teams
• Limited customization options
• No built-in recruiting

UserTesting.com

Pros

• Get feedback from real users
• No need to bring users onsite
• Scalable and fast testing
• Detailed qualitative insights
• Integration with popular tools
• Managed recruitment and screening
• Powerful analytics

Cons

• Can be expensive at high testing volumes
• Less control over test environment
• No automated pass/fail metrics
• Qualitative data requires analysis
• Limited demographics in testing panel
• Time intensive test creation
• Steep learning curve

Pricing Comparison

Lookback

• Subscription-Based

UserTesting.com

• Subscription-Based