ManageEngine ServiceDesk Plus vs Metricool

ManageEngine ServiceDesk Plus

Description: ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

Type: software

Metricool

Description: Metricool is a lightweight, free and open-source browser-based business intelligence tool focusing on ease of use. It allows users to easily create dashboards, data visualizations and reports using its intuitive drag-and-drop interface without needing to know coding or SQL.

Type: software

Pricing: Open Source

ManageEngine ServiceDesk Plus Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• CMDB
• SLA management
• Reporting and analytics

Metricool Features

• Drag-and-drop interface for building dashboards
• Variety of chart types including bar, line, pie, scatter, etc
• Connect to data sources like MySQL, PostgreSQL, MongoDB
• Filtering, grouping and aggregation of data
• Scheduled reports and alerts
• Access control and sharing

ManageEngine ServiceDesk Plus

• Not listed

Metricool

• Open Source